Field Services Coordinator (12 Month Contract)

About the role

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Responsibilities

• How you'll make an impact:
• Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
• Act as the primary point of contact between field technicians, customers, and internal teams.
• Manage service requests, work orders, and ensure timely completion of field operations.
• Track and report on service KPIs, SLAs, and field performance metrics.
• Maintain accurate records in internal systems.
• Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
• Support coordination of third-party service partners and subcontractors.
• Identify process improvements to increase field service efficiency and customer satisfaction.
• Escalate technical issues to engineering or product teams as needed.
• Ensure compliance with local regulations, health & safety standards, and company policies.
• What you'll bring to this role:
• Exceptional verbal and written fluency in English and Italian is required, with professional level proficiency in French preferred.
• 2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
• Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
• Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
• Familiarity with vehicle electrical systems and hardware installation processes.
• Ability to read and interpret technical documentation and installation guides.
• Proficiency with service management platforms.
• Comfortable using data and reporting tools to track service performance.
• Comfortable integrating AI usage in the daily duties.
• Exceptional organizational and time management skills - ability to manage multiple priorities across different markets and time zones.
• Strong communication skills - able to coordinate effectively with diverse, cross-functional, and multicultural teams.
• Detail-oriented with a proactive, solution-driven mindset.
• Ability to work autonomously in a fast-paced, remote environment.
• Customer-centric approach with a strong sense of accountability.
• This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support.
• If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single

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