Additional Information
For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.
Smartsheet is looking for an experienced individual contributor, Professional Services Business Development Director to join the Professional Services Sales team.
As a Client Services Director, you will have a professional services bookings target, responsible for selling Smartsheet's portfolio of PS offerings to help accelerate customer's adoption of the Smartsheet platform across a variety of intelligent work management solutions. You will be a sales overlay across two Enterprise Sales teams made up of approximately 10-15 territories in the EMEA region. You will manage the end-to-end sales process of services-only opportunities and collaborate closely with Account Executives on solution sales opportunities involving software licensing and services.
This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region.
You Will:
Understand Smartsheet's evolving portfolio of professional services offerings and capabilities and how these map to different Solution use cases and Customer / Team maturity levels
Create services-specific territory plans outlining priority accounts, big bets, and stakeholder relationship maps that will contribute into Account Executives' overall account and territory plans
Accurately forecast professional services monthly and quarterly bookings for your aligned territories
Diligently manage pipeline hygiene in Salesforce and Clari, ensuring opportunity stage, value, close date, MEDDIC fields, and next steps notes
Develop new business and follow-on expansion services pipeline through tailored outbound campaigns
Triage and oversee a smooth and effective technical scoping portion of the sales process, which will be executed by Solutions Engineers, Solutions Architects, and/or Solutions Consultants
Lead the presentation of Solution proposals with experience landing compelling value propositions at multiple levels of a Customer organization: individual contributor, manager, executive
Lead negotiations on pricing and other terms for custom SOWs and packaged services
Oversee a smooth and effective transition post sales to the Professional Services Delivery resources assigned to the projects sold
Monitor projects during delivery, keeping relationships active with key Customer stakeholders, ready to assist with any risk, issue, escalation resolution or follow-on opportunity identification and execution
Perform other duties as assigned
You Have:
5+ years of experience carrying a £3M+ annual services bookings quota for Enterprise (>5k employee) customers, frequently closing Professional Services opportunities >£100K
Excellent verbal and written communication skills including needs analysis discovery, solution positioning, business justification, and proven closing techniques
Experience leading effective outbound services pipeline generation motions
Eagerness to utilize AI workflows and tooling to scale impact
Prior experience working in SaaS
Ability to travel, as needed, up to 25%
Ability to be in the London office at least 1 day per week, preferably 2-3 days per week
BS degree or equivalent
Legally eligible to work in the UK on an ongoing basis
Smartsheet · United Kingdom