Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality, consistency, and operational reliability
Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities
Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records
Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations
Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB
Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment
Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting
Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality
Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements
Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues
Support process documentation, knowledge transfer, operational runbooks, and end-user enablement activities
Participate in testing and validation efforts for CMDB enhancements, ServiceNow platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes
Collaborate with platform administrators, architects, and engineering teams to support ongoing ServiceNow ITOM maturity initiatives
Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance
Required Qualifications:
3-5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes
ServiceNow Certified System Administrator (CSA)
ServiceNow CIS - Data Foundations Certification
Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, SolarWinds) - highly preferred
Hands-on experience with ServiceNow CMDB administration, Discovery validation, and CI lifecycle management
Strong understanding of CMDB governance principles, data quality management, and operational process controls
Strong understanding of ServiceNow Identification and Reconciliation Engine (IRE) concepts and best practices
Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies
Strong analytical, troubleshooting, communication, and stakeholder management skills
Ability to work cross-functionally with technical and operational teams in a complex enterprise environment
Bachelor's degree preferred or equivalent experience
Requirements
Exposure to CMDB Health governance initiatives and operational reporting frameworks
Experience supporting ServiceNow Now Assist, AI Skills, intelligent automation initiatives, or AI-assisted operational workflows related to CMDB and IT operations processes
Healthcare industry experience preferred
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Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates
Benefits
Health insurance
Additional Information
City/State:
Yonkers, New York Grant Funded:
No Department:
IT - ASSET MANAGEMENT Work Shift:
Day Work Days:
MON-FRI Scheduled Hours:
8:30 AM-5 PM Scheduled Daily Hours:
7.5 HOURS Pay Range:
$88,000.00-$110,000.00
Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
The ServiceNow CMDB Analyst will support enterprise Configuration Management operations and CMDB governance initiatives across the organization's ServiceNow platform. This role is responsible for maintaining CMDB data integrity, supporting CI (Continuous Integration) lifecycle management processes, validating Discovery and Service Mapping data, coordinating governance activities, and improving operational trust in enterprise configuration data.
The ideal candidate will possess strong ServiceNow CMDB and ITOM knowledge, analytical and troubleshooting skills, and the ability to collaborate across infrastructure, cloud, security, application, and operational support teams. This position will play a critical role in improving CMDB maturity, operational reporting, audit readiness, and enterprise data quality.
Montefiore · 3 Odell Plaza