Spectrumhealth · Grand Rapids, MIPrepare for this interview
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Shift and status Casual position with a range of hours 6:00 a.m. to 8:30 p.m., and variable weekends Job Summary As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. Essential Functions Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with self registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments. Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
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