Onboarding Specialist

About the role

As Nelson Mandela said, "Sport has the power to change the world. It has the power to inspire. It has the power to unite people in a way that little else does." At LeagueApps, we agree. Mission-driven at our core, every member of our team is committed to a world where all kids and communities can benefit from youth sports. We help leading youth sports organizations operate, engage, and win with the industry's most comprehensive youth sports management platform. We power thousands of clubs, camps, tournaments, and leagues, and reach millions of participants each day. Beyond our technology, we're focused on developing the industry's youth sports leaders through our NextUp: Youth Sports Management Community-providing them with opportunities for professional development and networking. Through events, content, and leadership development programming, we're taking youth sports management to the next level. Through our FundPlay program, we provide support to sports-based youth development organizations that bring sports experiences to hundreds of thousands of underserved kids and communities. We are also founding members and leaders of the PLAY Sports Coalition, a group that advocates for youth sports at the national level. Role Mission: The Customer Success Manager will be a driving force for the activation, retention, and growth of LeagueApps customers, specifically focusing on high-value and strategic accounts. In this role, you will be responsible for managing relationships with new and existing customers of varying size and scope while acting as a trusted advisor to ensure they maximize the value of LeagueApps' products and services. You'll take ownership of the onboarding process, training, and long-term success of your customer portfolio, working cross-functionally to shape an outstanding customer experience. Your ability to proactively manage customer needs, identify expansion opportunities, and deliver exceptional service will drive loyalty, advocacy, and long-term success.