Lead the PMO team to deliver defined services and ensure value is added across the programme
Establish and embed governance, reporting, RAID, change control, and stage gate processes
Ensure accurate, timely data supports decision-making and programme transparency
Create and maintain a centralised document repository for programme materials
Deliver effective RAID and Change Control management aligned to contractual SLAs
Own and manage Stage Gate processes to support lifecycle control and reporting
Ensure document management is robust, auditable, and centralised
Leverage tools and technology to streamline PMO processes and reduce manual effort
Champion stakeholder engagement and communication across multiple organisations
Requirements
Essential skills and experience
Proven experience in a BPO organisation delivering services to external clients
Expertise in RAID, dependency, change control, and stage gate management
Strong written communication and production of high-quality programme materials
Experience in large-scale programmes with external clients, partners, and suppliers
Ability to lead and motivate a PMO team, championing diversity and inclusion
Skilled in governance, reporting, and establishing a single source of truth
P3O Practitioner qualified
Desirable Skills & Experience
Experience in a PMO Management role within an Oracle Fusion ERP implementation
PRINCE2 or MSP Practitioner certified
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What's in it for you?
Salary of up to £85k plus benefits
Home-based position
23 days' holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
Join us and discover a career with purpose. #CareersWithPurpose
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
Benefits
Health insuranceParental leave
Additional Information
Join Capita Public Service as Head of PMO
Capita is seeking an experienced Head of PMO to lead the PMO function for a strategic client programme. This is a unique opportunity to shape and deliver high-quality programme support across a multi-phase transformation initiative, ensuring robust governance, reporting, and delivery standards.
Reporting to the Client Group Head of Portfolio Office, you will establish and lead the PMO team to support the programme, ensuring services are defined, delivered, and maintained to a high standard. You'll author key guidance documents, embed governance and reporting structures, and ensure consistent adherence across the programme. Working closely with the Major Programme Director, you'll drive quality delivery and act as a key member of the wider Client Group Portfolio Office team, sharing best practice across the PMO community.
Ready to lead a high-impact programme and shape the future of PMO delivery for Capita Public Service? Apply now and help drive excellence across transformation initiatives.
This is a home‑based with some client site travel required (around once a week, plus ad‑hoc travel).
With the successful candidate's support, this role will require Security Clearance (Level 2) to be put in place that will need to remain valid throughout the entire duration of the role.
Job title:
Head of PMO
Job Description:
Capita · Home-based -, UK