Customer Care Sales Manager

About the role

The Customer Care Sales Manager role will be to provide outstanding customer service to our clients by developing effective customer relationships, implementing customer service procedures, implementing customer loyalty programs, streamlining customer service, and supporting the customer service team so they can deliver the best possible customer experience. Manage sales activities of the Aftermarket/Customer Care organization by performing the following duties personally or through the aftermarket sales team to include, strengthening the relationship between JBTMarel's business unit and its customers in Korea by forging ties with key customer contacts, understanding customer needs, and proposing solutions utilizing our aftermarket organization and resources. Successful candidate will use the JBT Marel Service Process to improve customer satisfaction, Salesforce funnel management and customer facing metrics to grow sales of parts, projects, PRoCARE for assigned product lines: poultry. Essential Duties and Percent of Time Spent: Analytic problem solver that coordinates and leads the Customer Care sales activities to obtain revenue and margin goals for the market Customer Care business. :10% Develop, communicate and execute annual sales strategies detailing go to market, market coverage and new market penetration activities as well as forward looking sales plans (2 & 3 yrs): 15% Directs staffing, maintains visual tools (scoreboards, hit rates, etc. ) to evaluate performance, and drive accountability of the customer care sales team.:15% Monitor sales territories for volume potential and assigns sales territories to Account Managers, track seller activity, drive quoting process via opportunities management and funnel health: 10% Achieves sales targets by compiling the inbound sales funnel, segmenting activities by seller, working with the team to establish sales probabilities and timing for each opportunity and publishing a monthly/quarterly sales forecast based on sound funnel management practices. :15% Partner with AM Financial Analyst and business development manager to maintain parts and project pricing programs and discount rates to achieve corporate pricing targets for the business, develops parts sales incentives for customers in order to increase overall market penetration rates. Use data analytics to mine installed base to understand customer share of wallet and develop sales strategies to increase low performing accounts: 15% Analyzes and controls expenditures to conform to budgetary spending requirements.10% Occasional Responsibilities: Performs other duties as assigned.