Represents Regal Rexnord values and culture in engagement with customers and build positive technical relationships with engineers at key customers
Develops a strong working knowledge of the products in the Air Moving Solutions portfolio and the applications they are typically used in and use that knowledge to provide technical support for customers and our customer-facing Regal Rexnord associates
Interacts with sales, marketing, product managers, customer service and customers on a regular basis to translate customer requirements into product specifications that meet customer and Regal Rexnord business needs.
Develops and tests product solutions to satisfy customer requests, as captured in the opportunity tracker, utilizing current portfolio of products and parts and other commercially available parts
Conducts application testing and supports securing customer approvals for new products developed through the Regal Rexnord New Product Development (NPD) team
Visits customers to support sales and marketing for new business opportunities, installations and troubleshooting.
Takes responsibility for and completes key tasks on a project-by-project basis and drives to meet deadlines ensuring project success.
In conjunction with AEII's and AEIII's, creates test plans to validate design concepts and material or manufacturing changes, summarizing results, and documenting conclusions.
Resolves challenges related to the interpretation of drawings, design tolerances, quality and material requirements.
Responsible for product failure/troubleshooting at RRX and customer sites.
Responsible for returned material analysis (RMA) and testing, conducts product tear-down analysis and populates data for benchmarking, root cause identification, corrective action forms and failure analysis.
Evaluates deviation or substitution requests from manufacturing/suppliers and provides guidance on resolution.
Works closely with manufacturing, quality and product engineering to problem solve issues.
Develops and follows standard procedures to facilitate scalable commercial & technical support.
Performs other related duties as assigned.
Required Skills and Qualifications:
Bachelor's degree in electrical engineering, mechanical engineering/mechanical engineering technology, electronics or equivalent experience and education.
Fluency in English.
Organizational skills, results and performance oriented.
Relationship and team building skills with high level of integrity and energy.
Technical knowledge, critical thinking and problem solving skills.
Quick learner, self-directed, team player.
Computer proficiency in MS Office, with working knowledge of CRM, SAP/Oracle or other ERP systems.
Strong interpersonal, verbal, and written communication skills, with the ability to be an active listener amongst global and cross functional teams.
Flexibility with work hours to maintain a minimal backlog of projects or new customer opportunities.
Able to travel with U.S.A., Mexico, and Canada without restrictions
Preferred Skills and Qualifications:
2-3 years' experience.
Strong mechanical and/or electrical aptitude.
Experience in responding to technical inquiries, ECN's, returned material analysis, product testing, benchmarking, and engineered to order designs.
Experience working with customers
Lean six sigma training/certification.
Additional Competencies
Decision making: Makes timely decisions based on data driven results with calculated risks.
Drive for results: Works hard and aligns/motivates resources to achieve set targets.
Action Oriented: Readily takes on challenges without unnecessary planning; identifies and seizes new opportunities; steps up to handle tough challenges.
Customer Focus: Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer
Additional Information
Position Overview:
The Application Engineer I position reports directly to the NA Motor Solutions Air Moving Application Engineering Manager and is responsible for overserving our top customers by building engineer-to-engineer relationships with customers and providing technical support and product solutions while also supporting product, sales and marketing activities for Regal Rexnord's NA Motor Solutions business. This person will be working closely with other application engineers, engineering groups, and other functions such as product management, customer service, manufacturing, quality, supply chain, sales/marketing and business development; any of whom may be local or in other geographic locations. Additionally, this person will participate in productivity, cost-out, simplification, and other continuous improvement projects. This position will require some travel to engage with and support customers and may occasionally require availability outside of typical work time to address important customer needs. Position will also require hands-on work in the lab and occasionally at the customer or in the field.
Regalrexnord · Fort Wayne, IN