Provide strategic and operational leadership to ensure systems, processes, and structures are in place to support timely, effective clinical decision-making and patient flow across Emergency Care services and the broader organization
Collaborate with Medical Directors, Program Business Managers, and interprofessional teams to establish and execute a clear program vision and strategy aligned with SHN's mission, values, and strategic priorities
Champion a culture of quality, safety, and continuous improvement, ensuring compliance with accreditation standards, professional practice expectations, and regulatory requirements
Establish, monitor, and act on key performance indicators (KPIs), including patient flow, access, quality outcomes, and patient experience, leveraging data to inform decisions and drive improvement
Lead operational and capital planning, including stewardship of financial, human, and physical resources to optimize efficiency and value
Develop and advance business cases and strategic initiatives to enhance service delivery, capacity, and care models
Foster an environment of accountability, psychological safety, and team engagement, enabling high-performing teams and strong leadership at all levels
Enable and support clinical education, leadership development, and workforce planning, strengthening capability across the program
Partner with academic institutions and SHN Research Institute to advance innovation, research, and evidence-informed practice
Build strong internal and external partnerships, including with community providers and regional health system partners, to improve care integration and patient transitions
Demonstrate commitment to and embed the principles of Patient and Family Centred Care in all aspects of service delivery
Requirements
Master's degree in a clinical or health-related discipline; CHE or equivalent leadership designation preferred
5-7 years of progressive leadership experience in a complex acute care, multi-site environment, ideally within Emergency Services
Demonstrated success in leading system-level change, improving patient flow, and achieving sustainable performance outcomes
Strong knowledge of quality improvement methodologies (e.g., LEAN), performance measurement, and benchmarking practices
Proven ability to lead in a unionized environment, with a solid understanding of labour relations and workforce engagement strategies
Exceptional relationship-building skills, with demonstrated ability to influence, negotiate, and build consensu
Benefits
Health insuranceVision insuranceEquity / stock options
Additional Information
Job Number: JR105838
Job Title: Director - Emergency Care
Job Category: Management
Hospital Location: General Site
Job Type: Permanent, Full time
Number of Positions: 1
Minimum - Maximum Hourly Rate: $86.59 - $100.38
Hours: Days, Afternoons
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada's most vibrant and diverse communities. We are home to North America's largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada's Most Admired Corporate Cultures for 2023 - 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca
Job Description:
Position Overview:
The Director, Emergency Care provides strategic and operational leadership for a complex, multi-site Emergency Care program across SHN. This role is accountable for advancing a high-performing, integrated system of emergency services that delivers safe, high-quality, patient- and family-centred, and evidence-informed care.
Reporting to the Executive Vice President and Chief Nursing and Allied Health Professional Executive, the Director will foster a culture of clinical excellence, continuous improvement, innovation, education, and research, while strengthening partnerships across clinical programs, physician leadership, corporate services, and external stakeholders. The role is responsible for program performance, patient outcomes, quality and safety, staff engagement, and effective resource stewardship, ensuring alignment with SHN's strategic priorities.
The successful candidate brings progressive leadership experience within a complex, multi-site acute care environment, including demonstrated success in leading change, advancing patient flow and access, and improving the patient and staff experience, ideally within Emergency Care.
Shn · General Hospital