Ambulatory Manager III (Urgent Care and Primary Care)

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Your Leadership in Action Munson Healthcare is seeking a highly collaborative, patient-centered Practice Manager to lead operations across our Urgent Care and Primary Care clinics in beautiful northern Michigan. This leadership role oversees 2 clinics and plays a critical part in delivering exceptional care experiences while supporting a high-performing team. The Practice Manager will be responsible for: Operational Leadership: Direct daily operations of assigned physician practice/program, including staff management, provider coordination, scheduling, and workflow optimization to ensure patient access, efficiency, and productivity goals are met. Financial & Performance Management: Develop and monitor annual budgets, oversee financial performance, and utilize key metrics (e.g., revenue cycle, provider utilization, access benchmarks) to drive operational and revenue outcomes. Revenue Cycle & Compliance: Maximize front-end revenue processes (scheduling, insurance verification, authorizations, POS collections) and collaborate with billing teams to ensure accuracy and resolve improvement opportunities. People & Patient Experience: Lead all HR functions including hiring, coaching, and performance management; foster communication and engagement with staff and providers; maintain patient satisfaction scores at or above target through evidence-based practices. What's Required Education: Bachelor's degree in a health-related field preferred; or 4+ years of progressive leadership experience in an ambulatory, medical office, or outpatient setting. Skills: Strong interpersonal and organizational abilities; capable of working independently and collaboratively. Knowledge: Medical terminology, EMR systems, coding, insurance billing, scheduling, data entry, and multi-line phone systems. Experience: Interdisciplinary team collaboration and problem-solving within physician practices and across departments to improve quality and operation Preferred: Minimum two years of previous practice management experience Are you Munson Material? Apply today! Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

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