Senior Product Designer - Hanoi

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Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) YOUR JOB RESPONSIBILITIES Design and launch experiences that empower, inform and delight customers and colleagues; creating lasting value for customers and for our business. A product designer works out the best way to let users interact with products and services, in terms of both overall flow and at the level of individual design elements. The role has the responsibility for applying human-centred design (HCD) techniques to create best in class, usable and inclusive designs for products, services and features to achieve NABs strategic ambition of improving our customer and banker experience. A Senior Product Designer is an experienced designer who works with minimal support support and mentor others works with others to develop design concepts has responsibility across complex products and services, help set direction and embed good practice within teams make important decisions based on research and understand how this research impacts others works collaboratively with various teams across NAB and communicates well with a wide range of stakeholders, team members and customers. ESSENTIAL CAPABILITIES Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth. Journey Mapping - Solid experience in stakeholder, empathy and journey mapping and creating personas and archetypes Research - Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics Interviews and Testing - Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made Benchmarking - define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q) Storyboards and Userflows - Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis. Prototyping - Strong experience using a variety of prototyping methods including low, mid & high fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures. Design System and Digital Layout - Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design. Accessibility - Experience applying accessibility guidelines to create inclusive design Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products. Communication - Proven experience communicating between technical and business stakeholders, building rapport and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders. YOUR SKILLS & EXPERIENCE At least 5 years' experience working as a product designer or UX/UI designer. Experience within a finance or service industries Excellent working knowledge of the design process, experience design methodologies and principles Demonstrated experience working in Agile, using agile tools & methods. Strong ability to independently perform the essential capabilities required in this role. Proven experience using design processes and tools to digitise experiences including the use of Figma, Optimal Workshop and Adobe Creative Suite. Extensive experience in visual design and user interactions Strong understanding of HTML/CSS THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialis