Knowledge Management Associate

About the role

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Job Description Key Responsibilities / Duties: Solutions Design, Automation, and Continuous Improvement: Identify manual, repetitive, or high-risk processes and design practical solutions that improve efficiency, effectiveness, quality, and control Create and maintain technology-enabled tools and resources, including automations, SharePoint sites, knowledge tools, workflows, and other digital solutions that support internal clients Partner with business areas to understand pain points, assess requirements, and develop creative solutions to solve operational problems and reduce manual effort Test, implement, and enhance solutions to ensure they are effective, user-friendly, scalable, and aligned with business needs Recommend and support technology-based improvements that strengthen knowledge sharing, operational consistency, risk reduction, and service quality Knowledge Management Strategies : Supports the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains Administers, supports, and influences the knowledge‐sharing technologies and processes Consult with appropriate parties to get a clear understanding of the knowledge requirements Collaborate with other TKM members to conceptualize, design, develop, and implement effective and interactive tools for the integration of knowledge Create and coordinate testing of knowledge as required Act as liaison to assigned Internal business partners. This aspect of the role is responsible for building effective and ongoing relationships so that TKM receives accurate and timely internal communication Collaborate with Trainers to provide content and/or act as a resource for the creation of manuals, training documentation, and content audits Engages in and supports KM‐related technology training and awareness activities. Communication. Assist with TKM communication responsibilities for all Transfer Agency departments for all policy and procedure changes, products/services updates, and relevant news Ensure quality, consistency, and timeliness for all outgoing communications Communication can be done via e-mail, formal presentations, and/or staff meetings Project Management: Represent TKM in corporate/TA projects or act as lead on TKM projects Utilize skills such as effective team management, meeting deadlines, completing deliverables, identifying risks, completing weekly status reports, and creating supporting materials Ensure quality, consistency, and timeliness of deliverables by adhering to the TKM Project Management Checklist All other duties as assigned Work Experience / Knowledge: 1+ years of experience in the Transfer Agency required US Business knowledge required - Thorough knowledge of the financial markets and industry Excellent knowledge of all Invesco products/services Knowledge of Transfer Agency departments is an asset Skills / Other Personal Attributes Required: Strong facilitation skills Demonstrates initiative and intellectual curiosity Strong written and verbal communication skills, including formal presentation delivery Working knowledge of Articulate 360, eGain, and Microsoft Office is an asset Experience in technical writing is an asset Strong research skills and attention to detail Ability to manage multiple priorities and meet deadlines Strong commitment to continuous learning and innovation Project management skills are preferred Formal Education: Previous work experience in a training and/or database administration role, or a formal Education and/or information mapping background, preferred Post-secondary education required Background in education preferred Financial Industry certification or designation an asset Competencies: Achieves excellence through strong execution Demonstrates collaboration and teamwork Communicates effectively and respectfully Promotes innovation and continuous improvement Thinks ahead and makes fact - based decisions Working Conditions: Normal office environment with little exposure to noise, dust , and temperatures Typically works North American business hours, and overtime may be required Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in yo