Background check, drug screen, and proof of employment eligibility required
Location: Maryview Medical Center
Monitor patient satisfaction scores and assess action plans for improvement
Provide department leadership with weekly reports and a detailed review
Create reports, monitor trends, and implement action plans
Round on patients to assess satisfaction and set service expectations
Perform service recovery as needed to resolve issues
Assist department leadership in training and reinforce communication skills (AIDET) with team members
Collaborate with the guest services department to align action items to improve patient satisfaction
Assist team members and management as needed to help the department operate efficiently
Requirements
Must be at least 18 years old
Communicate effectively and work well in a team environment
Friendly, outgoing, and engaging personality
Excellent professional written and verbal communication skills
Organized with an eye for detail
Must practice good personal hygiene, be neatly groomed, and be in uniform
GED or high school diploma
Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)
Benefits
We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.Paid Time OffMedicalDental401KShort Term DisabilityVoluntary LifeSafety Incentive ProgramImportant to KnowApplicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.Veterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.About HHS-Billing Identifier:CC 3035 HourlyHealth insuranceDental insurance401(k)Flexible schedule
Additional Information
Location:
Bon Secours Maryview Medical Center
Pay Rate:
Hourly - Hourly Plan, 17.00 USD Hourly
Work Shift:
Job Description
We're looking for friendly, compassionate team players to join our housekeeping team!
Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.
Hhs · Portsmouth, VA