Account Manager

About the role

Maintains and expand relationships with important large customers; assigned to multiple named customers, the Account Manager is responsible for achieving sales quota and assigned strategic account objectives. Essential Duties and Responsibilities Represent the entire range of Workplace services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. Establish productive, professional relationships with key personnel in assigned customer accounts. Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations. Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period. Proactively assess, clarify, and validate customer needs on an ongoing basis. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Achieve assigned sales quota in designated strategic accounts. Meet assigned expectations for profitability. Achieve strategic customer objectives defined by company management. Maintain high customer satisfaction ratings that meet company standards. Complete required training and development objectives within the assigned time frame. Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners Present new Suddath programs to existing accounts Price and present special projects Job Skills Required: Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Strong analytical and problem solving skills Excellent attention to detail and follow through Ability to work under deadlines and specific time frames Ability to develop and maintain positive working relationships with internal and external customers Ability to demonstrate initiative and to work with minimum supervision Ability to lead large corporate meetings with customers Must be able to travel as needed