Basic understanding of Singapore MAS regulations, PDPA, and FIDReC processes
Familiarity with investigation workflows: case intake, document review, evidence handling
Awareness of conduct risk, complaint handling, and escalation protocols
Experience with case registers/trackers and proper records management
Behavioral Competencies
The ability to work independently and efficiently in a team oriented, high demand and fast paced environment.
High integrity and strict confidentiality with sensitive information
Careful and attentive to detail even when under time -constraints
Analytical thinking to identify key issues and inconsistencies
Good interpersonal and communication skills (both verbal and written)
Ability to work efficiently in team oriented, high demand and fast paced environment
Strong problem solving and decision-making skills
Strong relationship and client management skills
Professional attitude and client service orientation; collaborative and results-oriented
Participation in any creation or implementation of business improvement initiatives
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
Working Arrangement
Hybrid
Benefits
Flexible schedule
Additional Information
We're looking for a Compliance Senior Analyst to join our Central Compliance team at MBPS. In this role, you are expected to provide e ssential administrative and operational support to the investigation process, ensuring timely and accurate handling of cases, documentation, and reporting. This role requires strong attention to detail, organizational skills, and the ability to manage sensitive information with confidentiality and administrative accuracy.
Position Responsibilities:
Assist in preparatory investigation work, including the preparation of case folders by compiling representatives' adverse records, policy information, and other relevant documentation for review prior to the commencement of investigations.
Track and maintain investigation case status in the investigation register and AMS, and ensure the data are updated accurately and a timely basis.
Update FIDREC registry and ensure proper filing of investigation related documents.
Provide administrative support for reference checks and verification of representatives' adverse records.
Assist in organizing Disciplinary Committee meetings, including scheduling and preparation of materials for circulation.
Assist in preparation and submission of regulatory and internal reporting relating to investigation cases.
Monitor the shared mailbox for investigation-related emails and take appropriate follow-up action where required.
Perform ad hoc tasks and provide additional administrative support as required by the Singapore Compliance Investigations team.
Required Qualifications:
1-3 years' experience in Compliance/Investigation Team
Strong document review and fact-checking ability
Clear report writing and preparation of committee materials
Strong command of M365 tools (Outlook, Excel, Word, PowerPoint, SharePoint)
Bachelor's degree in legal management, Business, or related fields
Manulife · Quezon City