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About the role
Job Summary The Key Account Manager is responsible for managing and growing relationships with strategically important clients. This role involves developing account plans, identifying sales opportunities, and ensuring the delivery of high-quality service. The Key Account Manager acts as the main point of contact for key clients and works to ensure their satisfaction and loyalty. This job profile is intended for experienced professionals who apply practical knowledge of a job area and work independently with general supervision. This job and its associated grade are specifically aligned with roles that have the following scope of responsibility: Small, Medium, Large organization.
Responsibilities
- Build and maintain strong relationships with key clients.
- Develop and execute strategic account plans.
- Identify upselling and cross-selling opportunities.
- Coordinate with internal teams to deliver tailored solutions.
- Monitor account performance and customer satisfaction.
- Prepare reports on account status and market trends.
- Resolve client issues and ensure timely delivery of services.
Requirements
- Typically a University degree (or equivalent work experience) and at least of 3-4 years of relevant experience (or equivalent skills) are minimally required to carry out the role.
- Proven experience in account management or sales.
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Company Intel
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