Support Engineer

About the role

We're looking for a seasoned IT professional with 10+ years of real-world MSP or enterprise experience who can do all of this in a single week: close hard technical tickets, run a deep onboarding for a customer managing 1,000+ endpoints, build a reusable automation, record a platform how-to video, and flag a product bug to engineering with enough detail to reproduce it. When sales closes a new customer, we want to say: "We're assigning you a dedicated IT professional with years of real-world experience who will learn your environment and personally help you deploy Level across your infrastructure." That's the bar. You're the kind of person MSP owners trust immediately.