Observability Tools Administrator / Engineer

Benefits

Additional Information

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have two charity days allocated to support a cause that matters to you. About you You're ready to take the next step in your infrastructure career and build deeper expertise in observability. You enjoy working across both Windows and Linux, and you're comfortable dealing with real systems where things don't always go to plan. You understand how enterprise environments fit together - from user accounts and permissions through to networking and cloud services. You like solving problems properly, taking ownership, and working with others to get to the right outcome. Most importantly, you're curious. You want to learn how modern monitoring and observability platforms work, and you're motivated to improve how systems are understood and supported. Day-to-day, you will: Keep observability and monitoring platforms running smoothly - including Coralogix, SolarWinds, Checkly, and Device42 - by carrying out regular health checks, investigating issues, and resolving problems. Deploy and configure monitoring and discovery for new systems, working with configuration files, integrations, and permissions across Windows Server and Linux environments. Troubleshoot alerts and platform issues using logs, system tools, and network checks, and work with specialist teams to find and fix the root cause. Support teams across the business by helping them onboard to monitoring tools, create useful dashboards and alerts, and maintain clear documentation. Your skills and experience might also include: Experience working with observability or monitoring tools such as SolarWinds, Coralogix, Datadog, Zabbix, or similar platforms - in log management, infrastructure monitoring, or synthetic testing. Practical scripting experience using PowerShell or Bash to automate tasks and support troubleshooting, along with working knowledge of Active Directory. Familiarity with cloud platforms such as AWS or Azure, including identity and access management. Exposure to configuration management databases (CMDBs) or environments with multiple system integrations. What are we all about? The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for. We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.