High School Diploma or GED (or equivalent experience)
Minimum of 4 years of relevant experience
Strong customer service and communication skills
Ability to multitask and prioritize in a fast-paced environment
Experience maintaining confidentiality and handling sensitive information
Preferred Experience:
Experience in patient access or healthcare operations
Leadership, mentoring, or team support experience
Take the Next Step in Your Career
If you're a motivated professional who thrives on supporting others, improving processes, and delivering exceptional service, we want to hear from you.
Join R1 and be part of a team that's transforming healthcare-one patient experience at a time. Apply today!
For this US-based position, the base pay range is $20.94 - $28.87 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Benefits
Health insurance
Additional Information
Location: Ascension St. Vincent Breast Center
Shift:
Ready to take your healthcare career to the next level? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups.
We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
At R1, you'll be part of a mission-driven team that blends innovative technology with meaningful human connection to create exceptional patient and team experiences.
As a Patient Access Lead Customer Service Representative, you'll play a key role in supporting both patient experience and team performance. You'll act as a trusted resource for team members while helping ensure operational excellence across patient access functions. You'll:
Support and guide team members to ensure success, development, and engagement
Monitor productivity, workflows, and trends to help meet departmental goals
Deliver exceptional customer service while resolving patient concerns with professionalism and empathy
Ensure adherence to processes, policies, and quality standards
Serve as a reliable partner to leadership by identifying opportunities for improvement
Help maintain a positive, collaborative, and high-performing work environment
Why You'll Love This Job
Make a Bigger Impact: You're not just supporting patients-you're helping lead a team that shapes the entire patient experience.
Grow Your Career: Build on your experience while gaining leadership exposure, mentoring opportunities, and operational insight.
Dynamic & Engaging Work: Every day brings new challenges-from problem-solving to team coordination-keeping your role both fast-paced and rewarding.
Be Part of a Strong Team Culture: Join a supportive environment where your contributions matter, your voice is heard, and your growth is encouraged.
What You'll Do Day-to-Day
Monitor team performance, schedules, and productivity metrics
Ensure workflows and registration processes are followed consistently
Assist with training, onboarding, and development of team members
Resolve patient and team member issues with sound judgment and professionalism
Complete daily worklists and generate reports using registration and billing systems
Communicate effectively with leadership and cross-functional departments
Adapt to multiple functional areas based on business needs
Support quality assurance initiatives and continuous improvement efforts
Help create a positive, motivated, and team-oriented environment
R1rcm · Indianapolis, IN