Christmas Kettle Coordinator

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: PLEASE NOTE: This position begins as a temporary part-time position and transitions to a temporary full-time position. Weekly hours are as follows: 16 hours per week - July 6 - September 4 24 hours per week - September 7 - October 3 40 hours per week - October 5 - December 31 POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping The Salvation Army give hope to others. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of many Christmas Kettle locations in London, Ontario and surrounding area. Kettle locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Staff/Volunteers. They will also ensure adequate shift coverage is met prior to and during each shift. Accountabilities: Incumbent may perform all, some, or similar range of duties as below: - Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign. - Provide support in getting Kettles to zone locations prior to volunteer's arrival at Campaign onset. - Participate in special events related to Kettle Campaign. - Communicate daily issues and supply deficiencies to the manager. - Respond to questions/queries from potential donors regarding SA ministries and programs. - Initially deal with issues as they arise, referring all serious or potentially serious issues to the Manager and/or Executive Director immediately. - Refer all requests for interviews by the media to the Executive Director. - Foster and maintain positive working relationships with kettle sites. - Liaises with service clubs, churches, and businesses to engage their participation in filling volunteer shifts or becoming kettle "sponsors". - Work closely with the Manager to ensure kettle shifts are recorded accurately in kettle campaign database (Salesforce), monitoring shifts on a regular basis to ensure they are all filled and respond to emergency absences, etc. - Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation. - Ensure all Kettle donations are delivered to secure location at shift completion, following all applicable policies and procedures. - Host at a kettle as required ensuring necessary coverage for breaks, etc. - Ensure that kettle locations have adequate supplies of literature etc. - Visit locations intermittently. - Participates in recruitment of kettle volunteers. - Assist the Manager with the training, orientation, supervision and performance management of kettle staff and/or volunteers. - Promote, coordinate, and oversee Christmas Kettle Campaign Assistant Coordinators and/or volunteers providing support as required, reporting any performance concerns to the Manager. - Provide support to Assistant Coordinators regarding responses to volunteer/donor/kettle site inquiries as required. - Ensure Assistant Coordinators are aware of priority responsibilities each day and have the information/resources needed to complete them. - Participate in volunteer appreciation/recognition activities, in conjunction with the Manager. - Assists with answering phones and responding to emails as required. - Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis). - Supports other aspects of London Community Services Christmas programming if needed (i.e., Santa Shuffle, Christmas Assistance Program). - Post campaign: - organize retrieval of all equipment/supplies from various kettle locations - participate in campaign debrief - reviewing effectiveness of kettle sites, reviewing volunteer engagement and recommend new approaches to volunteer recruitment if required Finance/Administration Responsibilities: - In cooperation with the manager, ensures proper processes are in place and followed at the assigned hub for the secure collection, counting, storage and depositing of all funds. - Count, process an