Provisioning Technician Intern

Benefits

Additional Information

Location: Ann Arbor, Michigan. Must commit to working onsite at our Ann Arbor office. Internship Overview: Join the IT Provisioning team and jumpstart your career by supporting the full lifecycle of IT equipment, including laptops, desktops, and mobile devices. This is a hands-on role where you will be provisioning and imaging devices, managing asset tracking, and ensuring our team members are set up for success. Why Join the IT Provisioning Team? Impact: You will directly support Cambium's mission and vision by learning about all of IT and serving both internal and external customers. Innovation: Contribute to key initiatives focused on AI and collaboration. Teamwork & Growth: Work closely with team members and gain the ability to learn valuable skills in hardware troubleshooting, laptop builds, and asset management. Internship Responsibilities: Receive, unbox, and inspect new IT equipment (laptops, desktops, mobile devices) Configure and image devices according to established guidelines Install and configure necessary software applications Prepare and ship equipment to new hires or other departments Update asset tracking systems with accurate and up-to-date information Maintain a clean and organized work environment Document all procedures and activities accurately Comply with all company policies and procedures Key Skills for Success: We are looking for candidates with strong communication and interpersonal skills, who can work effectively both independently and as part of a team. A strong understanding of computer hardware/software, proficiency in the Microsoft Office Suite, and excellent attention to detail are essential. Internship Requirements: High school diploma or equivalent Minimum 2 years of experience in a related IT support role (or equivalent technical experience) or the completion of 2 years of IT-related college coursework Strong understanding of computer hardware and software, operating systems (Windows, macOS) experience preferred Ability to lift and carry equipment up to 25 lbs To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload. The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance. As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office. An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history). We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.