Apprentice - Front Office (Trainee)

Responsibilities

• Guest Services
• Welcome guests warmly and assist with check-in/check-out procedures under supervision.
• Handle guest queries, give hotel information, and guide them to facilities/services.
• Coordinate luggage assistance with the Bell Desk when required.
• Assist in managing guest requests and ensuring timely follow-up.
• Operational Tasks
• Support in preparing guest registration cards, keys, and welcome amenities.
• Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).
• Observe handling of reservations, walk-ins, room allocation, and upselling techniques.
• Monitor lobby cleanliness and report any issues to housekeeping or engineering.
• Communication & Coordination
• Coordinate with housekeeping for room readiness and with other departments for guest needs.
• Assist in answering telephone inquiries politely and professionally.
• Learn daily shift handover procedures and assist in preparing reports.
• Learning & Development

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience