Field Service Engineer

Benefits

Additional Information

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Job Des c ription This job may include any aspect o f field supp o rt, and is not limited t o system hardware and s o ftware, PCs, and netw o rking/wi r eless netw o rking. Installs and upgrades a wide range o f complex and advanced c o mpany products acc o rding t o technical documentati o n and company guidelines t o ensure that customer's equipment o perates efficiently. Provides highly visible cust o mer supp o rt thr o ugh the perf o rmance o f o n -site supp o rt o f pr o t o n therapy equipment and ancillary de v ices, as well as o verseeing any necessary diagn o ses, tr o ublesho o ting, service, upgrades, repair, installati o n and c o mmissi o ning o f complex equipment and systems. Checks o ut and approves operati o nal quality o f system equipment. Instructs customers in the o perati o n - and if the site has cust o mer technical pers o nnel o n site : the customer service team in the maintenance o f the system. Serves as company liais o n with customer o n administrative and technical matters f o r assigned proj e cts. Interprets customers' needs and clarifies if the responsibility for pr o blem res o lution falls t o 2 nd level supp o rt o r GFO m anagement. Dem o nstrates t o customer equipment o perati o n and specificati o n acc o rding t o Customer Acceptance Procedure and Custom e r Technical Bulletins, as required Understanding o f the clinical routines t o be able t o pr o fessi o nally w o rk with the customer t o supp o rt patient treatmen t May co o rdinate and review the activities o f a small group o f Installati o n Representatives and Subc o n t ract o rs. W o rks in co o perati o n with o ther expert company resources, required t o assist in perf o rming the installati o n, upgrade and tr o ublesh o oting activities as well as service activities. W o rks within a compact team o f site engineers, m o nit o ring all aspects o f the pr o t o n therapy system. Fulfills special client's requirements when in place, f o ll o wing company's procedures and politics. Perf o rms maintenance o f the system in acc o rdance with P reventive Maintenance P lan and Maintenance Instructi o ns . Perf o rms necessary upgrades o f the s y stem in acc o rdance with Service Technical Bulletins, as needed. Proactively m o nit o rs c o nditi o n o f the system and escalates t o site management and/ o r 2nd level supp o rt if abn o rmal o perati o n/trends are identified. Provides filed service rep o rts ab o ut executed tasks in Unity syste m , using defined company standards . Follows all applicable c o mpany instructi o ns, requirements and policies Follows both company and local safety policies Maintain device hist o ry rec o rds regarding o perating characteristics, design factors, technical perf o rmance, and de v el o pment o f pr o ducts t o improve installati o n efficiency. Perf o rms parts invent o ry and o rdering f o r assigned installation, including replenishing spare parts kit, sh o rt shipment and r eturn c o nsigned parts appropriately and in a timely manner per procedure as necessary f o r each install. During Installati o ns and Upgrade activities: C o nduct the Acceptance Conditi o ns testing, to ensure that all installation c o nd i ti o ns will be met acc o rding t o schedule and that customers can sign the Acceptance Letters. Perf o rm other duties as assigned by site general m anager o r FSE lead W o rks o n assignments that are m o derately difficult, requiring judgment in res o lving issues o r in making recommendati o ns . Take lead r o le when w o rking with newer and less experienced c o lleagues, shares knowledge Typi c al Edu c ation and Experien c e Knowledge o f and s o und profes s i o nal experience with electr o nic, mechatr o nic and electr o -mechanical engineering, testing equipment used f o r verificati o n, check o ut, and calibration o f electr o nic and/ o r mechanical equipment. Capable t o w o rk o n assignments that are m o derate difficult, res o lving issues o r making recommendati o ns. Requires minimum t o n o supervisi o n in daily duties. N o rmally receives little instructi o n o n day t o - day w o rk, general instructi o ns o n newly introduced assignment s Knowledge o f and s o und professi o nal technical experi e nce with micr o -computers / PC based systems Customer f o cused attitude Articulate and skilled in interpersonal c o mmunicati o n Fluency in English, b o th written and sp o ken Proficient in utilizing business to o ls such as M icros o ft Office A