Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
Serve a key role in the execution of special projects, often including expansion of service for clients
Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
Provide reporting/presentations for internal and external audiences; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
Requirements
High school diploma/GED High school diploma/GED 2-3 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Willingness to travel dependent on account need
Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 2-3 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Ability to adapt to a dynamic work environment and shifting priorities and directives
Knowledge of effective influencing tactics and strategies
Foundational skills in assessing customer needs and providing solutions for them
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
This position is not eligible for employment-based sponsorship.
Benefits
Education:Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)Work Experience:Customer Service/Account Manager, Sales, Transportation/LogisticsJob Opening ID:00628409 Client Manager II (Open)"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain oHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsPerformance bonusParental leave
Additional Information
Job Title:
Client Manager II
Department:
Sales, Marketing & Product Management
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolve issues, and overall relationship management. Accounts assigned to this position are typically smaller with lower revenue, demand, volume and/or complexity.
Job Description:
Jbhunt · Lowell, AR - Jb Hunt Corporate B & C