Enterprise Account Director

About the role

Parabola is a workflow builder that makes it easy to organize and transform messy data from anywhere-even PDFs, emails, and spreadsheets-so that forward-thinking teams can automate the work they thought would always be manual. Teams at fast-moving companies like Brooklinen, On Running, and Flexport use Parabola to save hundreds of hours and finally take on the projects that used to feel out of reach. Whether it's reconciling inventory across multiple 3PLs, auditing invoices, or manually exporting the same report every Monday, Parabola gives teams the power to automate it-all without needing engineering support. Parabola is backed by OpenView Partners, Matrix Partners, Thrive Capital and more. We are so excited to be hiring a founding Enterprise Account Director to join our team. The Parabola customer base has evolved significantly over the last year and a half and we now have a sizable (and quickly growing) book of strategic customers investing significantly in our technology and the partnership with Parabola to deploy AI in a durable, scalable way. The Enterprise Account Director will be responsible for the retention, growth and overall value story for our largest, most strategic customers book. The book will be up to 20 customers including current customers like On Running, Whoop, Skims, Ro, Flexport, Fabletics and more. The long term success of these customers is the foundation for our growth. With our AI platform and the strategic guidance from our Automation Engineers we have helped these organizations automate many of the most critical 'run your business' processes across operations, supply chain and finance. They are coming to this person with the foundations and the EAD will be responsible for charting the path to maximum value creation. This is a founding role, so you are not just running the playbook, you're helping build one. This is the fastest growing segment of our business, so having a dialed playbook that solidifies and expands the lifetime value our our customer is critical to Parabolas growth as we scale as a company. About you: The Enterprise Account Director is someone that has the instinct and the ability to go deep with customers . You're not afraid and actually relish in the opportunity to understand a workflow from start to finish. Why it matters to the business. Why it's challenging and complex today. And the value the business would get if it was automated. You aren't just good at making plans or assessing a situation; you execute, drive urgency and effectively project manage internally and with the customer until an outcome is realized. And then you are identifying the next milestone and doing it again! You have a knack for taking hundreds of those micro stories from end users and transforming them into a compelling value story that supports the executive initiatives. You obsess over the details. You have extreme ownership over the outcomes your customer and the team is trying to accomplish with a customer. You've always been called proactive. You're able to identify risks and not just identify them but create a mitigation plan. You are an exceptional communicator internally and with the customer, distilling down the most important information to move the needle for the customer. You are thoughtful, organized, gritty and are comfortable engaging both technical and non-technical stakeholders in large organizations. If this is you, we'd love to chat!

Responsibilities

• The Enterprise Account director will be the owner of the account strategy, health and expansion plan. You will own...
• Commercial Strategy & Execution: Own the renewal, expansion strategy and execution for your book of accounts. Accurately forecast retention and expansion on a weekly basis for the month and next two quarters.
• Executive QBRs: Drive alignment with leadership on ROI, consistently realigning on their top initiatives and how they translate to Parabola mandates.
• Partnership with Automation Engineering: You have a kick-a** partner here. A core part of your role will be to nurture an eff

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