Advocate Contact Center

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It's a great feeling to work for a company that does so much good for others around the world! Academic Req: Preferred: 4-year bachelor's or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study. Required: Highschool diploma or equivalent Certifications: First aid, CPR, Emergency behavior intervention Work experience: Preferred: Experience working with high-risk/vulnerable populations and crisis interventions. Previous call center experience, case management, or intake would be ideal. Summary : The advocate is responsible for responding to incoming calls, texts, chats, emails, and online communications from individuals affected by human trafficking, service providers, and the general public. This role provides crisis intervention, safety planning, resource referrals, law enforcement coordination, and accurate reporting in a trauma-informed, culturally sensitive manner. To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with eh Americans with Disabilities Act of 1990: Essential Functions: 1. Answer and respond to hotline calls, texts, chats, and online inquiries in a timely and professional manner. 2. Assess immediate needs and connect individuals to appropriate local, state, and national resources. 3. Conduct trauma-informed screenings to identify potential human trafficking situations. 4. Provide crisis intervention, emotional support, and safety planning. 5. Maintain accurate, detailed, and confidential documentation of all interactions, while upholding ethical standards. 6. Participate in weekly face to face or online supervision with the supervisor. 7. Follow mandated reporting requirements and organizational protocols. 8. Participate in ongoing training related to human trafficking, crisis response, and victim services. 9. Communicate effectively in writing and verbally in English and Spanish, if applicable. Measurable Deliverables: 1.Meet all federal and state regulatory guidelines and standards that are applicable to this position. 2.Maintain active engagement across multiple communication channels. 3.Participate in workshops, seminars, education programs, and other activities that promoteprofessional growth and development. 4.Demonstrate trauma-informed and victim-centered communication. 5.Work evenings, weekends, and holidays as needed or requested by position supervisor. 6.Complete 100% of case notes within the same shift. 7.Follow mandatory reporting laws and internal protocols. 8.Communicate critical incidents promptly and appropriately. 9.Maintain confidentiality in all areas of the service population and program operations. Credentials, Skills, and Abilities: 1.Maintain current certificates required for the position including but not limited to:First Aid, CPR, Emergency Behavior Intervention, and Other 2.Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times. 3.Provide proof of work eligibility status upon request. 4.Pass pre-employment and biennial criminal background checks. 5.Demonstrate the ability to: a.Respond sensitively and competently to the service population's characteristics. b.Communicate effectively in writing and verbally in English and Spanish, if applicable. c.Work in a fast-paced environment and maintain emotional control and professionalcomposure at all times. d.Maintain computer literacy required to meet the responsibilities of the position. e.Work effectively and without intensive supervision both independently and as a memberof a multidisciplinary team. 6.Demonstrate a working knowledge of all National Human Trafficking Hotline policies and procedures. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of