Customer Care Coordinator

About the role

Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. We're a people‑first organization with a strong culture, a supportive team environment, and a mission that truly makes a difference. Whether you're new to healthcare or have years of experience, you'll find opportunities here to grow, contribute, and be part of meaningful work that impacts lives every day. Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide, Top Places to Work by the Atlanta Journal‑Constitution , and Healthiest Employers . As part of Jackson Healthcare, we have also been honored with Top Global Inspiring Workplaces , Fortune 100 Best Companies to Work For , PEOPLE's Companies That Care , and Fortune's Best Workplaces in Health Care . The Customer Care Coordinator is accountable for all functions thr ough the initial review of provider information (physician, advanced practice nurse, and a llied health providers) and acts as an evaluator for the Customer Care Department preceding the P rivileging, Verifications, Licensing, and Service Coordinator processes. The Customer Care Coordinator is resp onsible for data entry, mapping, and other pre‐screening responsibilities. This can inc lude working on primary source verifications, references, data collection and data entr y. The Customer Care Coordinator is ultimately responsible for securing provider and client information up front allowing for a quicker and smoother process for the custo mer.