Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling.
Makes deliveries to postal services. Valid driver's license with acceptable driving record.
Performs other duties as assigned.
Certifications
Security Requirements
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.
Requirements
EDUCATION
High school diploma or equivalent.
Minimum one (1) year customer service experience dealing with customers via telephone and in-person.
Experience performing supportive functions in a customer-oriented environment.
ESSENTIAL SKILLS & ABILITIES
Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel
Active Listening
Conflict Resolution
Decision Making
External Collaboration
Interpersonal Communication
Logical Thinking
Oral Communications
Performing Administrative Activities
Personal Computer (PC) Software
Personal Organization
Problem Sensitivity
Process Information
Punctuality
Researching
Sound Judgment
Written Communication
Benefits
Remote work options
Additional Information
To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here .
Job Summary
Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.
Arkbluecross · Arkansasblue Store Rogers