Supervisor, Butler Services

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REQ6419 Supervisor, Butler Services (Open) Assist to control and direct the entire section organization and operation. Conduct the sectional meeting and briefing. Oversee all Villa and selected suites / rooms reservations ensuring all data is collected, schedule and brief the butlers responsible for the individual ones. Ensure pre-arrival preparations are carried out as per guest preferences. Oversee all Villa and selected suites / rooms occupants' itineraries ensuring the Butler team are in control of coordination and assisting with the requirements in a proper manner as per Studio City standards. Control all Villa and selected suites / rooms prior to guest arrival ensuring it's prepared as per Studio City standards. Communicate all requests and preferences to other departments in a timely and accurate manner. To solve problems regarding allocation of personnel, handling of complaints, etc. Assist in identifying training needs, develops training plans and implements training sessions for all staff within the section on a regular basis. Work closely with departmental trainer. Ensure all tasks within the Butler Team are well assigned and managed Oversee the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel. In full control and ensure that the conditions of all the Villas and selected suites / rooms are consistently well maintained and equipped according to the company's standard. To provide 24/7 personalised service at the highest level befitting the set five-star standards. To attend to all the wants and needs of the guest. Assist to manage, coach and develop all employees within the department to ensure competency, performance and succession objectives are met. These include recognizing and resolving performance issues; ensuring performance reviews are conducted for all staff in accordance with the company's Performance Management System. Adhere to and exhibit pro-active leadership in accordance with company's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment Report accidents, injuries, unsafe work conditions and / or security issues to supervisors Be fully conversant with all departmental Fire, Emergency, Typhoon and Bomb procedures and actively participate to internal drills on them. Ensure that all emergency procedures are rehearsed, implemented and enforced to provide security and safety for guests and employees. Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Internet and Email policy Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Ensure that all staff's behaviour, personal grooming and service skills are in line with Forbes standards and Melco core standards. Perform other reasonable job duties as assigned by management from time to time.

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