Facilitate engaging training sessions, including in-person workshops, virtual sessions, and blended learning experiences, ensuring that all participants are engaged and can actively participate.
Tailor training delivery to accommodate various learning styles and needs
Regularly review and update training materials to ensure they reflect current best practices, legal requirements, and the latest industry developments.
Foster a positive and inclusive learning environment that encourages open communication, critical thinking, and continuous improvement.
Design and administer in class assessments to evaluate the knowledge and skills of learners
Provide timely, constructive feedback to learners, highlighting strengths and areas for development, and offer strategies for improvement.
Collect and analyse feedback from training participants, mentors, and other stakeholders to identify areas for enhancement in training delivery and content.
Ensure that all training content and delivery methods are inclusive, accessible, and respectful of diverse cultural backgrounds, experiences, and perspectives.
To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria
Proven experience in presentation and facilitation
Competency in using various training tools and technologies, including virtual learning platforms
A proactive and innovative approach to problem-solving and continuous improvement
Ability to foster an inclusive and supportive learning environment
Desirable Criteria
We would also like you to have the following:
Experience delivering phone skills or similar communication skills programmes
A good match on an individual level to our organisational values.
Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs
Strong organisational skills and attention to detail
Why Financial Ombudsman Service?
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Please upload a current CV along with a supporting statement of no more than 750 words on how you meet the minimum criteria.
Applications need to be submitted by 23.59pm Sunday 21st June 2026
Successful applications will be invited to a telephone call with a member of the Talent Acquisition Team.
Due to high application numbers this advert may end earlier than the
Benefits
Vision insuranceFlexible schedule
Additional Information
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Learning and Development Facilitator
As a facilitator delivering content around Communication Skills, you will play a crucial role in delivering our communication skills programme with a focus on phone skills. This role will sit within our Learning & Development Team.
Contract: Fixed term contract 6 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £43,000 per annum
Reporting to: Learning and Development Facilitator
London: Docklands
Our hybrid policy sees us all working at least four days across a fortnight in the office. However, in this role you will be expected to deliver in person training as and when required during this contract which may be more than four days across a fortnight, primarily in London and Coventry. Travel to Edinburgh may be requested.
You will work closing with experienced caseworkers, subject matter experts, and other L&D professionals to deliver an engaging and supportive learning experience.
Financialombudsman · London - Exchange Tower