RCM Solutions Lead
External
Superdial · New York CityPrepare for this interview
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About the role
Revenue Cycle Expertise & Solutions Design Act as SuperDial's internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions Translate complex RCM processes into clear product positioning and solution narratives Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs Customer Success & Relationship Management Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users Identify risks to customer adoption and proactively develop solutions to improve engagement and retention Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert Sales & GTM Support Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education Help prospects understand how SuperDial fits into their existing revenue cycle operations Support objection handling by grounding conversations in real-world RCM experience Messaging & Script Development Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers Pressure-test sales messaging against operational realities Contribute to enablement materials for Sales, CS, and Implementation teams Cross-functional Collaboration Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution Share structured insights from sales conversations to inform product and go-to-market decisions Support internal teams with revenue cycle context as needed About You: Experience working in healthcare revenue cycle management or related healthcare operations Exposure to workflow design, process improvement, or transformation initiatives Strong understanding of end-to-end RCM workflows including eligibility, coding, billing, AR, denials, and collections Ability to explain operational concepts clearly to both technical and non-technical audiences Comfort participating in customer and prospect conversations Collaborative, low-ego working style
Requirements
- Experience in healthcare SaaS, automation, or technology-enabled services
- Experience supporting sales, product, or customer-facing teams
Benefits
Additional Information
SuperDial is building AI-powered automation for healthcare revenue cycle teams. We're looking for an RCM Solutions Lead to serve as our in-house revenue cycle expert, partnering closely with Product, Sales, and GTM to ensure our messaging, workflows, and customer conversations accurately reflect real-world RCM operations. This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions.
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