Conduct regular site visits to monitor service standards, ensure legal compliance, and swiftly resolve operational issues.
Drive significant improvement in the Non-Cash Refund services Hit Rate through proactive on-site engagement and problem-solving at the store level.
Delivery of agreed sales targets primarily driven by existing account performance and utilization.
Delivery of account specific contractual obligations and agreed activities at store level
Improve merchants knowledge and expertise with our services
Dramatically improve merchant knowledge and expertise with our services through the creation of simplified training materials and continuous, hands-on staff training.
Analyze business statistics and translate data insights into concrete, actionable operational improvement plans at the store and counter level.
Accurate use of CRM to plan, record and report account specific activity
Create and maintain easy-to-understand support tools, manuals, and FAQs for merchant staff to ensure smooth service delivery.
Execute first and ongoing training for Department Store staff, focusing on compliance and service quality enhancement.
Responding to various questions from merchants
Collaboration with related departments(IT, Finance, Business Support etc)Manage a portfolio of Department Stores
Main KPI's
Non-Cash hit-rate (usage of non-cash option such as Credit Card or Alipay, etc)
No of trainings organized for Department Stores
Retention of merchant contracts
Requirements
Self-motivated, customer focused and target driven
Team player
Structured and organised
Excellent customer relationship and management skills
Business acumen and commercial understanding of all stages of the sales cycle
Good written / verbal communication and presentation skills
Ability to sell solutions
Attitude to solve problems by suggesting solutions
Good knowledge of MS Office products and CRM tools
Proactive Attitude
Qualifications and education requirements
Minimum 3 years' experience in Account or Sales Management
Written and conversational Business Japanese is required
Written and conversational English is a preferred
Sales talent with strong results orientation, passion and determination to reach sales targets
Experience in retail, financial services or tourist / hospitality industry preferred
The candidate with good network in retail industry will be preferred.
Hands on experience in proposing, planning and carrying out marketing and sales events.
Experience working with partners and stakeholders in leading and coordinating technology projects
Good understanding of inbound travel business
Demonstrate good presentation skills to conduct training
Globalblue · Japan