High School Diploma, GED, or equivalent is required.
5+ years of directly related and specific experience in program delivery or similar is required.
Education beyond high school may count toward experience.
Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.
Additional Qualifications and Skills:
Demonstrated experience supervising or mentoring staff
Experience working in a research, academic, or non-profit environment.
Strong interpersonal and communication skills, with the ability to build relationships across all levels
Excellent organizational and time management skills, with the ability to manage multiple priorities
Sound judgment, problem-solving ability, and attention to detail
Commitment to high-quality service delivery and continuous improvement
Ability to handle confidential information with discretion
Standard Hours/Schedule: 40 hours per week, overtime eligible position
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening: Identity
Benefits
Vision insuranceRemote work options
Additional Information
Job Summary:
The Manager, Unit and Faculty Support plays a key role in delivering high-quality administrative and operational support to individual faculty and units. The Manager is responsible for the day-to-day management of a group of Faculty Support Specialist (FSSs) and unit coordinators ensuring the faculty and their administrative support staff are and feel well supported. Reporting to the Associate Director, this position partners closely with Unit Heads, faculty, Human Resources, and administrative colleagues to ensure effective service delivery across assigned units. We are hiring for two openings under this job posting. Candidates engaged in the recruitment process will be considered for both roles.
Job-Specific Responsibilities:
Unit & Faculty Support Operations
Manage the day-to-day administrative operations of assigned faculty units, ensuring smooth delivery of unit activities and faculty support.
Partner with Unit Heads and faculty to understand needs and ensure appropriate administrative support is in place.
Advise faculty on effective utilization of support staff, including communication, scope of work, and best practices.
Support faculty through key career milestones (e.g., onboarding, promotion reviews, transitions, retirements).
Maintain strong, visible relationships with faculty and staff to ensure a high level of service and responsiveness.
Staff Supervision & Service Delivery
Directly supervise Faculty Support Specialists (FSSs) and Unit Coordinators assigned to supported units.
Conduct regular check-ins, provide coaching, and complete annual performance evaluations.
Support performance management processes, including feedback, development planning, and addressing performance concerns in partnership with HR.
Monitor workloads and assignments to ensure equitable distribution and effective coverage.
Serve as a point of escalation for day-to-day service issues and help resolve challenges in a timely manner.
Recruitment, Onboarding & Training
Partner with the Assistant Director and Research Staff Services to support recruitment efforts, including screening candidates, coordinating interviews, and participating in hiring decisions.
Oversee onboarding of new staff, ensuring a smooth transition into roles through structured plans and training.
Deliver and coordinate training sessions; gather feedback and refine onboarding materials and processes.
Support ongoing staff development by identifying skill gaps and recommending training opportunities.
Operational Coordination & HR Partnership
Collaborate with the Associate Director on employee relations, policy interpretation, and workforce processes.
Ensure adherence to University and School policies related to timekeeping, leave, and workplace practices.
Approve staff time, monitor overtime, and coordinate coverage during absences.
Maintain accurate records related to recruiting, onboarding, training, and performance management.
Process Improvement & Communication
Identify operational inefficiencies and recommend improvements to enhance service delivery.
Support implementation of department-wide initiatives, tools, and best practices.
Contribute to communication efforts, including updating internal resources and sharing information with staff.
Partner with colleagues across DRFD and the broader School on projects impacting faculty support.
Builds trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
This role is responsible for other duties as assigned.
Harvarduniversity · Boston, MA