Technical Leader- SDWAN/Routing Escalations

Responsibilities

• Role & Responsibilities
• Analyze, configure, and fix SDWAN networks with mixed routing platforms and protocols.
• Create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
• Provide remote troubleshooting support to resolve issues efficiently.
• Manage incident tickets and ensure their resolution. Adhere to ticket processes and update them with relevant and correct notes.
• Engage with developers and technical support teams for assistance on complex issues.
• Serve as the main point of contact for customer requirements and manage expectations.
• Communicate updates to the Cisco Support team and customers as needed.
• Participate in On Call Rotation for weekend priority support for P1's and support shifts as required.
• Ability to identify problems, take ownership, and deliver high customer satisfaction solutions.

Requirements

• Bachelor's degree in Computer Science, Computer/Software/Electrical Engineering +8 years of related experience, or Masters +6 years of related experience.
• Excellent Layer 2 and Layer 3 knowledge and experience
• Good understanding of various networking protocols and standards
• Strong passion and experience in troubleshooting, debugging complex systems and possess excellent problem-solving techniques
• Network protocols like TCP/IP, FTP, DHCP, HTTP, Multicast, Routing protocols (OSPF, BGP, VRRP, DNS, MPLS, BFD,QoS etc ) knowledge
• Knowledge of AWS/Azure and Python scripting.
• Experience in IP Routing technology and Cisco products like ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, and Cisco Catalyst SDWAN(Formerly Viptela).
• Technical skills corresponding to CCNA/CCNP/CCIE level.
• Why Cisco?
• We are Cisco, and our power starts with you.
• Message to applicants applying to work in the U.S. and/or Canada:
• The starting salary range posted for this position is $149,100.00 to $218,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Benefits

Additional Information

The application window is expected to close on: 08/12/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Meet the Team Join the Enterprise Network SDWAN/Routing Escalations Team at Cisco, a group dedicated to supporting platforms within a $15 billion portfolio. Our team thrives on collaboration, innovation, and continuous learning, aiming to enhance the functionality and performance of Cisco's enterprise SDWAN networking solutions. As a member of our team, you will play a pivotal role in ensuring the reliability and efficiency of SDWAN networks and routing platforms.

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