Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
We are looking for a person who join s the Ordermanagement Team and will support us in our daily tasks
Responsibilities
Receive Order via Client process in Sales Force upon customer signature and validation of sales
Create and deliver order-confirmation upon validation of agreed terms and individual agreements
Check of created access rights
Clarify technical issues regarding accessing to the applications provided our customers
Check the correctness and activate interface's set up
Edit and implement price changes and price increases
Modify price groups and items within price groups
Activate new Customer's contract
Create / deactivate of test accounts
Process of partial and full cancellations
Capture of customer and contacts in Sales Force
Agreement's revision which are on status "on hold"
Project workings by mass update done on the customer's level
Support on customer migration for new products or platforms
Verification of data correctness in test environments
Requirements
University degree
Min. 3 years of experience in Ordermanagement or Customer Service
Proven track record as an Ordermanagement, Data entry or Customer Service specialist (must)
Fluent German and English min. B2/ C1 (must)
Knowledge of other foreign language would be an asset;
Knowledge of german law and regulations regarding billing, taxation, and best practices.
MS Office fluency (Word, PowerPoint, Excel)
Ability to enhance process and controls
V ery good customer service skills and client-focus attitude
Ability to work well under pressure and meet deadlines.
Ability to prioritize tasks and work in a fast-paced environment.
Solera · Poznan