Digital Workplace Services Analyst

Responsibilities

• Support day-to-day ITSM processes including Incident, Problem, Change, and Request Management
• Contribute to continuous service improvement initiatives and process maturity efforts
• Produce regular project reporting and dashboards for technology and business stakeholders
• Maintain and improve ITSM documentation, process maps, and knowledge articles
• Support audits, risk assessments, and regulatory requirements relevant to IT service delivery
• Collaborate with global teams across infrastructure, applications, and operations
• Required Skills & Experience
• 3-5 years of experience in IT operations, IT service management, or a related technology role
• Strong analytical and problem-solving skills with attention to detail
• Ability to communicate clearly with both technical and non-technical stakeholders
• Comfortable working in a structured, regulated, and time-sensitive environment
• Basic understanding of risk, controls, and compliance within financial services is desirable

Requirements

• ITIL Foundation certification (or working towards)
• Working knowledge of ITSM frameworks (e.g., ITIL ) and service lifecycle concepts
• Experience using ITSM tools such as ServiceNow, Remedy, or equivalent platforms
• Experience within a banking, financial services, or large enterprise environment
• Exposure to service reporting, metrics, and operational governance forums
• Degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)
• Personal Attributes
• Proactive and eager to learn within a complex technology landscape
• Well-organized with the ability to manage multiple priorities
• Collaborative mindset with a strong sense of accountability
• Calm under pressure and able to respond effectively to incidents
• #LI-Hybrid
• Other requirements
• Company Overview
• Mizuho Americas offers a competitive total rewards package.
• We are an EEO/AA Employer - M/F/Disability/Veteran.
• We participate in the E-Verify program.
• We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
• #LI-MIZUHO

Benefits

Additional Information

Join Mizuho as a Digital Workplace Services Analyst! We are seeking an entry-level Digital Workplace Services Analyst to support the delivery, governance, and continuous improvement of IT services within a fast-paced Corporate and Investment Banking environment. This role is ideal for a candidate with 3-5 years of relevant experience who is looking to deepen their expertise in ITSM processes, stakeholder engagement, and service operations within a highly regulated, global financial institution. The ideal candidate will work closely with technology teams, service owners, and business stakeholders to ensure IT services are delivered in line with agreed service levels, regulatory expectations, and industry best practices (e.g., ITIL).

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