Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
Resolve complex issues and collaborate with other teams to identify root causes and solutions.
Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
Document incidents, problems, requests, and tasks in Corient's ITSM system.
Escalate critical incidents to management as necessary.
Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
Work independently while being a collaborative team member committed to team success.
Follow standard operating procedures for processes and documentation.
Availability to work after hours or on weekends as required.
Travel may be required (up to 10%).
Required Qualifications
Associate degree (or equivalent proven industry experience).
3-4 years of experience in deskside support with a focus on end-user services.
Strong problem-solving, analytical and customer service skills.
Experience troubleshooting and installing laptops, printers, and mobile devices.
Proficiency with Windows 11.
Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
Experience with ticketing and incident management platforms, for managing user requests and escalations
Knowledge of networking fundamentals and remote support tools.
Requirements
A+ Certification (Highly Preferred).
Bachelor's degree.
Experience with Active Directory administration
Experience with Citrix and RingCentral.
Experience with cloud printing solutions such as Printix or Papercut.
Experience with Video Conference and Collaboration technologies.
Experience working with Active Directory.
Microsoft MCP Certifications.
Pay Information
Physical Requirements
This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
This position may require the ability to lift up to 15 pounds.
This position is required to work onsite 4 days per week.
U.S. Eligibility Requirements
Must be 18 years of age or older.
Benefits
Paid time offRemote work options
Additional Information
Join a team that values your ambition and empowers your growth
At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.
Ci · Seattle, WA