Provide incident triage, troubleshooting, and resolution as part of a 24x7 support model.
Monitor tenant health and respond to Microsoft 365 service alerts and outages.
Act as a senior escalation point for complex Microsoft 365 issues.
Manage Teams and collaboration services in alignment with governance standards (ownership, guest access, quotas).
Administer email security and compliance via Exchange Online Protection (EOP).
Configure and support Multi-Factor Authentication (MFA) and related access controls.
Support legal and compliance activities such as Legal Hold and eDiscovery access provisioning.
Participate in change management, service requests, audits, and operational reporting.
Collaborate with service managers, client stakeholders, and Microsoft support teams.
Maintain accurate documentation of incidents, changes, and configurations.
What You Bring
5+ years of enterprise Microsoft 365 administration experience.
Strong expertise in Exchange Online, Teams, SharePoint Online, and OneDrive .
Experience supporting large user environments (thousands of users) .
Solid understanding of Microsoft 365 security fundamentals (EOP, MFA).
Familiarity with ITIL processes (Incident, Problem, Change).
Experience working in a managed services or outsourcing environment.
Excellent troubleshooting, documentation, and communication skills.
Ability to work calmly and effectively during high-impact incidents.
Requirements
Microsoft certifications (e.g., MS‑102, MD-102, MS-700 )
Experience in regulated industries (healthcare, public sector, finance)
Power BI operational reporting experience
Prior experience acting as a Delegated or Global Administrator
Work environment:
This role follows a hybrid work model in Ontario .
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
Benefits
Health insuranceVision insurance
Additional Information
Job Description:
Senior Microsoft 365 Engineer
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com .
Role Overview
We are seeking a Senior Microsoft 365 Engineer to support the run and maintain operations of a large enterprise Microsoft 365 environment. This role focuses on operational stability, governance-aligned administration, and incident resolution across core Microsoft 365 services within a managed services model.
The ideal candidate brings deep hands-on experience with Microsoft 365, strong operational discipline, and the ability to support complex environments in a 24x7 enterprise setting.
Dxc Technology · - Nb - Any City, Canada