Integrated Property Management Support Associate

Benefits

Additional Information

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Integrated Property Management Support Associate Introduction to the Team Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability. At Expedia Group, we are passionate about transforming the travel experience for our partners and customers. As an Integrated Property Management (IPM) Support Associate, you will play a critical role in supporting partners who use integrated software solutions to manage their accounts. Your mission is to ensure these partners receive exceptional service, enabling them to fully leverage our tools and platforms to grow their businesses. In this role, you will: - Provide high-quality support to IPM partners through inbound and outbound phone, email, and chat channels. - Serve as the primary point of contact for strategic and enterprise-level partners, cultivating strong, trust-based relationships. - Deliver personalized, high-touch service by understanding each partner's unique needs and challenges. - Develop deep expertise in Expedia Group's products and services to offer tailored guidance and solutions. - Gather and analyze partner feedback to identify pain points and contribute to product and service improvements. - Troubleshoot and resolve tier-1 technical and tool-related issues; escalate complex tier-2 issues while maintaining ownership of communication. - Collaborate with internal teams to ensure timely resolution and partner satisfaction. - Share insights and feedback with leadership to drive innovation and reduce customer effort. - Support marketplace integrity by identifying potential violations and educating partners on best practices. - Assist leadership with ad hoc projects and initiatives based on business needs. Experience and Qualifications: Required: - 2+ years of experience in customer support, B2B account management, or technical support, preferably in a travel or technology environment. - Proficient verbal and written communication skills with the ability to build rapport and explain complex concepts clearly. - High attention to detail and the ability to interpret data to provide actionable recommendations. - Demonstrated ability to remain composed under pressure and empathize with partner concerns. - Proven track record of building effective relationships with internal and external stakeholders. Preferred: - Proficiency in CRM systems; familiarity with HTML/XML and software integration tools. - Growth mindset with a willingness to embrace feedback and adapt to change. - Experience working both collaboratively and autonomously in a fast-paced, dynamic environment with evolving tools and processes. The total cash range for this position in Austin is $46,500.00 to $65,000.00. Employees in this role have the potential to increase their pay up to $74,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership. View our full list of benefits . Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Part