Administer and coordinate within and outside of Agents (our business partners) Support & Experience - enrollment operations group for Europe & CIS countries to continuously strengthen our retail and digital business through stakeholder management, effective communication.
Lead leaders to support their growth and success of their teams, building trust among team members and stakeholders.
Manage operational resources - time, tools and workloads to optimize staff size through continuous process improvements and/or tool development in collaboration with Technology teams.
Set, enforce and meet performance goals and process standards such as OKR achievement, data quality and budgets of the wider group.
Role Requirements
3+ years' people management experience or 1+ years' experience of leading leaders.
Excellent business English language (spoken and written).
Ability to communicate effectively with stakeholders at various levels.
Strong business acumen.
Demonstrated ability to drive operations, process development, analysis, and improvement.
Ability to operate in a multicultural environment and to work under pressure.
Certification in CAMS, ICA, Python, Alteryx, Power Automate, or knowledge of Robotics tools is an advantage.
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Salary
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Lithuania specific benefits include:Private Health Insurance (3 options)Life & Accident InsuranceAdditional days offWide variety of discounts and special offersFree Fitness facilitiesVolunteering activitiesReferral programRelocation Buddy support upon requestHealth insuranceFlexible schedule
Additional Information
Operations Manager - Vilnius, Lithuania
Are you passionate about improving processes and empowering people? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Are you ready for what's next? Join Western Union as Operations Manager.
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Westernunion · Lithuania