Office Assistant RMG - Primary Care New Town - Williamsburg, VA

About the role

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

Responsibilities

• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Requirements

• Education
• High School Diploma or GED, Minimum (Required)
• 1 year Medical Office experience (Preferred)
• To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .

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