Branch Operations Capability Manager

Benefits

Additional Information

The Branch Operations Capability Manager plays a critical role in ensuring our Branch Leaders have the capability to meet compliance and regulatory standards, while delivering exceptional outcomes for our members. This role is responsible for designing, developing and maintaining high-quality training materials, policies and processes that support consistent and effective branch operations. Working closely with key stakeholders across the business, the role identifies capability gaps and leads the development and delivery of tailored learning solutions that strengthen leadership, operational excellence and lending capability across the Branch Network. In the role you will Partner with business leaders to identify learning and development needs across the Branch Network Design, develop and deliver engaging training programs aligned with organisational strategy Ensure branch training and competency frameworks meet all regulatory and compliance requirements Manage and maintain lending and operational capability in line with policies, procedures and legislation Evaluate and continuously improve training programs to enhance effectiveness and outcomes Build strong relationships with internal stakeholders to drive a culture of continuous learning Support Branch Leaders to deliver high-quality outcomes for members Monitor capability progress and address skill gaps through targeted development solutions Promote best practice and professional excellence across branch operations Contribute to a high-performing team culture aligned with organisational goals You are an experienced and knowledgeable lending professional with a strong understanding of consumer credit policy and branch operations. You bring a proactive and collaborative approach, with the ability to influence stakeholders and drive capability uplift across teams. With a passion for developing others, you are confident working both independently and collaboratively to deliver high-quality learning outcomes that support our members and organisational goals. Relevant tertiary qualification (desirable) Strong understanding of banking policy and processes Demonstrated experience across a range of lending, from personal to complex applications Ability to exercise sound judgement and make informed decisions independently Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders Proven collaboration skills with the ability to build effective working relationships Strong organisational skills and the ability to manage competing priorities independently See yourself in our team As a part of our Member Experience team, you will support and enhance the member experience, empowering our business to change the lives of our members through financial wellbeing. Embrace a dynamic work environment where every day brings new opportunities to support our amazing member service heroes and drive innovation to our customer experience. Why work for Beyond Bank? We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au And there's even more benefits: Additional 3 paid work-life balance days to boost your annual leave* Paid community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more A flexible, and diverse working environment Career development opportunities, training and coaching By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. What does our recruitment process look like? The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training. Apply Now! To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au Applications close 12/06/2026 As a certified B Corp we are using our business as a force for good. By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Referen