Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business.
This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes.
This role requires travel, up to 50% at peak times, and is based in our Austin office.
This role requires travel, up to 50% at peak times, and is based in our Chicago office.
WHAT YOU CAN EXPECT
Lead complex pre-sales opportunities
Own the technical sales motion for a set of Retail accounts, from discovery through clos
Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution
Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences
Design and support technical validations and POVs that build customer confidence in Braze capabilities
Partner deeply across teams to drive outcomes
Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans
Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements
Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early
Grow team capability through mentorship and best practices
Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices
Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases
Raise the bar on quality, consistency, and customer-facing polish across the team
Stay current and help customers adopt modern approaches
Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more
Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model
Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders
Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment
Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams
Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries
Domain knowledge in two
Benefits
Vision insuranceEquity / stock options
Additional Information
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
Braze · Austin