As a Service Advisor, you will help create a smooth, professional, and customer-focused service experience every day. Responsibilities include:
Answer incoming calls in a friendly, professional, and timely manner
Greet customers warmly and create a positive first impression in the service lane
Listen carefully to customer concerns and help identify vehicle service needs
Conduct vehicle walkarounds and gather accurate information for repair orders
Clearly explain recommended services, pricing, timelines, and next steps
Write accurate repair orders using ADP and dealership processes
Offer and review multi-point inspections with customers
Provide accurate estimates and obtain customer approval for recommended services
Communicate with technicians to understand repairs, recommendations, and completed work
Dispatch repair orders according to department process and workflow needs
Keep customers informed throughout the repair or service process
Review completed work with customers and ensure a professional vehicle delivery experience
Process payments for completed service work
Support the Sales-to-Service process by welcoming customers and explaining the service experience
Help maintain a high level of customer satisfaction through communication, follow-up, and ownership
Requirements
Strong communication skills and a professional customer-first approach
Previous Service Advisor, automotive service, or dealership experience preferred
Ability to stay organized in a fast-paced environment
Strong attention to detail and accuracy when entering repair orders
Confidence explaining service recommendations, pricing, and timelines
A sense of urgency and the ability to manage multiple priorities
Basic computer skills and the ability to learn dealership systems
Typing skills for entering repair orders efficiently and accurately
Basic math skills for reviewing estimates, payments, and service costs
A team-focused mindset and willingness to support the service department
Acceptable driving record and a valid driver's license in your state of residence
Why Wilde Honda
At Wilde Honda, we are committed to delivering a service experience built on trust, communication, and follow-through. Our Service Advisors play a key role in earning customers for life by helping every guest feel informed, respected, and taken care of.
As part of Lithia & Driveway, one of the largest automotive retailers in the country, Wilde Honda offers the opportunity to grow your career with a company focused on developing people, strengthening teams, and creating long-term opportunity.
Apply today to join Wilde Honda as a Service Advisor and take the next step in your automotive career.
Additional Information
Dealership:
L0552 Wilde Honda
Wilde Honda
Service Advisor
Build relationships. Drive the service experience. Grow your career with Wilde Honda.
Wilde Honda is looking for a motivated, customer-focused Service Advisor to join our service team. This role is ideal for someone who communicates well, moves with urgency, enjoys helping people, and can keep a busy service lane organized and running smoothly.
As a Service Advisor, you will be the connection between our customers and technicians. You will help customers understand their vehicle needs, provide clear updates, review repair recommendations, and deliver a professional experience from the first phone call to vehicle pick-up.
If you are detail-oriented, confident with customers, and ready to build a strong career in automotive service, we want to connect with you.
Lithia · Wilde Honda, Waukesha, WI 53186