Sr Director, Horizontal Product Operations

Responsibilities

• Enterprise Product Management Methodology & Governance
• Design and implement a standardized Product Management framework across the lifecycle (discovery → prioritization → delivery → lifecycle management).
• Establish enterprise-wide product governance, including intake, stage gates, business case validation, roadmap alignment, and change management controls.
• Embed product lifecycle standards across Core Banking, Payments, Financial Crimes, and Open Banking.
• Define clear ownership models and decision rights across Product, Engineering, Operations, and Compliance.
• Institutionalize backlog hygiene, roadmap transparency, and quarterly prioritization cadences.
• Standardize product documentation artifacts (PRDs, BRDs, API specifications, risk assessments, etc.).
• Horizontal Alignment Across Product Lines
• Ensure consistent adoption of the product methodology across:
• Core Banking
• Payments (ACH, Wires, Cards, RTP)
• Financial Crimes (KYC, AML, Fraud)
• Open Banking / API Platforms
• Drive cross-product dependency management and integration strategies.
• Reduce silos by establishing shared product forums, councils, and governance rituals.
• Align platform strategy with digital channel needs (web, mobile, partner integrations).
• KPI Framework & Product Performance Management
• Define and implement standardized KPIs across product lines (revenue contribution, adoption, NPS, operational efficiency, risk/compliance, SLAs).
• Build executive-ready product dashboards for enterprise reporting.
• Introduce OKR-based performance management across product teams.
• Establish ROI tracking for product investments and automation initiatives.
• Digital Product & Sales Integration
• Partner with Digital teams to ensure seamless customer journeys across channels.
• Create structured intake processes for Sales and Relationship Managers.
• Build feedback loops across Sales, Customer Success, and Product.
• Support go-to-market strategies (pricing, packaging, value messaging).
• Align roadmap prioritization with enterprise deals and commercial opportunities.
• Drive cross-functional product bundling strategies across verticals.
• Audit, Risk & Regulatory Engagement
• Serve as the Product organization's primary liaison with Internal Audit, Compliance, Risk, and Regulators.
• Ensure product development adheres to bank-grade SDLC, change management, and documentation standards.
• Implement controls for model governance, AML alignment, and API risk controls.
• Lead remediation efforts and continuous improvement initiatives stemming from audits.
• Maintain traceability from regulatory requirement → product design → implementation → monitoring.
• Internal Workflow Automation & Operational Excellence
• Partner with Product Line leaders to identify and prioritize automation opportunities across the product lifecycle and operations.
• Work with Operations and Technology to reduce manual processes in onboarding, payments, and compliance workflows.
• Implement tooling for intake, prioritization, release tracking, change management, and KPI reporting.
• Promote API-first and automation-first product architecture and delivery practices.
• AI-Driven Product Management & Scalable Innovation
• Embed AI-native capabilities into the Product Management lifecycle to accelerate discovery, prioritization, delivery, and monitoring.
• Leverage AI for intelligent backlog prioritization using revenue impact, risk exposure, customer signals, and operational performance data.
• Enable predictive KPI monitoring via anomaly detection across revenue, adoption, SLAs, and fraud metrics.
• Establish RAG-enabled product knowledge systems to centralize regulatory requirements, artifacts, and institutional memory.
• Help transition the organization from process-driven execution to model-driven product intelligence.
• What Success Looks Like
• A unified product methodology is adopted consistently across all product lines.
• Clear governance, decision rights, and prioritization cadences that reduce friction and improve speed-to-market.
• Standardized KPIs and dashboards that enable executive visibility and measurable outcomes.
• Stronger Sales/Product integration and a more predictable intake-to-delivery pipeline.
• Improved audit readiness, documentation quality, and regulatory traceability.
• Increased automation and AI-driven acceleration across product operations and lif

Additional Information

Job Description: The Horizontal Product Management Operations Leader will define, institutionalize, and scale a unified Product Management methodology across CSI's vertical product lines, including Core Banking, Payments, Financial Crimes, and Open Banking. This role drives cross-product alignment, governance, KPI standardization, sales integration, audit readiness, internal workflow automation, and AI-driven acceleration to build a scalable, bank-grade product organization. This role operates horizontally across all product domains to ensure consistency, speed, regulatory alignment, commercial impact, and intelligent automation.

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