Salesforce Solutions Engineer

About the role

The Salesforce Solutions Engineer is a hybrid role that combines hands-on Salesforce platform development and administration with strong business analysis and project delivery. This individual will have extensive experience in listening to business needs and translating requirements into high-quality Salesforce solutions while also owning configuration, end-to-end testing, UAT coordination, issue resolution, and post-deployment support to ensure reliable and scalable outcomes. ESSENTIAL DUTIES & RESPONSIBILITIES Project Delivery, Requirements Gathering & Solution Design Lead Salesforce enhancements end‑to‑end, managing timelines, priorities, dependencies, and stakeholder communication. Partner cross‑functionally with Sales, Marketing, Product, Operations, and IT to understand workflows, gather requirements, and translate needs into user stories, acceptance criteria, and solution designs grounded in Salesforce best practices. Drive continuous improvement by identifying recurring issues and workflow inefficiencies and recommending automation and system enhancements. Salesforce Configuration & Engineering Support Design, configure, and maintain Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), ensuring strong security, data quality, and access controls. Monitor platform health and integrations to troubleshoot automation failures, data issues, and user‑reported defects. Maintain and update technical and support documentation. QA, UAT, Release Readiness & Enablement Lead QA and UAT planning and execution for Salesforce enhancements, partnering with IT and business stakeholders to validate solutions, manage defect triage and resolution, and obtain business sign‑off prior to production releases. Develop and maintain UAT artifacts, training materials, release notes, and end‑user documentation. Serve as a point of contact for post‑deployment support and troubleshooting, ensuring rapid issue resolution, feature adoption, system stabilization, and ongoing data integrity.