Sponsorship for US work authorization is not available for this position, now or in the future
Relocation assistance is not available for this position
About AECOM
What makes AECOM a great place to work
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
AECOM is seeking an IT Program Administrator to become part of the Corporate IT team. This position is responsible for managing the PC as a Service (PCaaS) Program across the United States, Canada and Latin America. The successful candidate will be accountable for a range of key activities within the program.
This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in Denver, CO.
Tasks and Responsibilities
Work closely with AECOM's PC as a Service provider for the US and Canada regions, ensuring the achievement of deliverable targets in several areas, including: PC refresh cycles
Deployment of PCs for new hires
Deployment of PCs for contingent workers
Asset retrieval for leavers
E-Discovery processing
Reuse and disposal of assets
Stock and order tracking and monitoring
Dell PCaaS performance monitoring
Hardware stock management and forecasting
Raising purchase requests for hardware
Conduct weekly meetings with stakeholders
Validate data for order information
Track escalations within the PCaaS program
Collaborate with LATAM regions to align and manage starter, leaver and PC refresh processes
Work closely with the AMER IT Service Delivery Team and IT Asset Management (ITAM) team
Manage engagement with end users, addressing questions and queries
Ensure the creation of knowledge articles, training materials and how-to documents
Document and communicate processes, procedures and standards
Identify opportunities for process improvement
Collaborate and contribute to broader IT goals
Minimum Requirements
BA/BS plus at least 4 years of relevant experience or demonstrated equivalency of experience and/or education
Experience with Office applications
Proficiency in producing data and reports
Experience working with ServiceNow
Exceptional customer-facing skills
Ability to manage multiple conflicting priorities and deadlines
A passion for service improvement
Experience handling complex IT operational issues and coordinating cross-functional teams for root cause analysis and resolution
Experience working with internal IT delivery teams and external IT service providers
Ability to manage multiple conflicting priorities and deadlines
Aecom2 · Denver, CO