Cloud platforms (AWS / Azure), infrastructure as code
Programming languages such as Python, TypeScript, Java or C#
Practices:
DevSecOps, CI/CD, automated testing
Observability, reliability engineering and production support
Why join us
This is a unique opportunity to help engineer one of the most significant transformations in Business Bank - moving from fragmented service interactions to intelligent, connected and AI-enabled customer experiences .
You'll work on complex, meaningful problems and help shape how CommBank uses AI and platform engineering to better serve customers and colleagues.
If this sounds like you, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Benefits
Vision insurance
Additional Information
Principal Software Engineer - AI & Contact Centre Transformation
Do work that matters
At CommBank, we're reshaping how customers, bankers and frontline teams engage across voice, chat, digital and assisted channels. The contact centre sits at the core of this transformation - connecting customer journeys with assisted and AI-driven servicing experiences across Business Bank.
Today, customer journeys are often fragmented across channels, systems and teams. Our ambition is to create an AI-first, human-amplified engagement model - where customers can move seamlessly between channels without losing context, and frontline teams are empowered with the right tools and insights to deliver better outcomes.
As a Principal Software Engineer , you will design, build and scale the core capabilities that bring this vision to life - spanning contact centre platforms, AI voice and chat, and customer experience orchestration .
See yourself in the team
You'll be a senior technology leader driving solution design, engineering execution and technical strategy across complex, multi-channel customer experiences.
This role plays a critical part in:
Leading engineering across Contact Centre as a Service (CCaaS) platforms and Dynamics 365 transformation
Driving 3rd party AI voice platform integration and scalable voice capability
Shaping end-to-end customer and colleague experience across voice, chat and assisted channels
You'll work closely with product, design, data and engineering teams to deliver production-grade AI-enabled servicing capabilities , while influencing across architecture, risk and business stakeholders.
Cba · Vic Cbd Melbourne Area