Field Performance Technician

About the role

We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. About Sunrun Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people's safety and growth first. That's why we created the Power+ program: to invest in your skills. We train you to work across different teams-from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward. The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements. E SSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed Assist with other tasks including inspections and site audits when assigned M ust possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license EDUCATION AND EXPERIENCE 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry High School diploma is required PV design or PV electrical experience is preferred LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) Valid state or local Electrical Journeyman license required, the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license SKILLS AND COMPETENCIES Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows