Familiarity on troubleshooting LAN and Wireless LAN connectivity.
Proficiency in ServiceNow for case/incident management.
Working at Speedcast:
Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.
Top reasons why people love working at Speedcast:
Our global presence - you get to work with clients and colleagues all over the world, in every continent
Talented teammates - your co-workers are the best and brightest in the industry
Industry leadership - be part of the latest advancements shaping the future of communications
Ability to develop skills - work across departments to gain new skills and valuable experience
Choose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
Work on diverse projects - every day is different with our customers from a range of industries around the world
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Benefits
Remote work options
Additional Information
NOC Engineer - Level 1
Job Summary:
Speedcast's Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner.
Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client's services.
Key Areas of Responsibility:
Investigate and troubleshoot Incidents relating to client services.
Configuration of client's services and associated equipment.
Utilise Speedcast's Incident Management Tool to log and update reported faults from clients.
Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly.
Utilise monitoring and reporting tools to identify and troubleshoot issues.
Assist with ongoing maintenance and upgrade of Speedcast Infrastructure.