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NOC Engineer - Level 1 at Speedcast

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NOC Engineer - Level 1

External

Speedcast · Remote

Full-timeRemoteToday

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Requirements

Skills / Competencies
Ability to manage workload in-line with standard operating procedures
Strong analytical thinker
Excel at solving problems
Excellent communication skills in English

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Ability to pitch technical communications at an appropriate level

Attention to detail and ability to work under pressure and meet critical deadlines

Shows Initiative, Team player

Must be customer focused

Hands-on Problem Solver

Strength / Character

Passionate about delivering a first rate customer experience

Ability to adapt to changing responsibilities and new developments

Can effectively prioritise workload

Ability to work independently with little direction

Self-motivated and high energy

Consistently demonstrate professional, positive, and approachable attitude and discretion in a multi-cultural environment

Demonstrate sensitivity in handling confidential information.

Technical Experience

Essential:

Knowledge of ITIL working practices

Hands-on experience of support with remote customers within a network support role

Desirable:

Strong network/IP troubleshooting skills.

Experience with satellite technology (e.g., RF systems, iDirect, Gilat, Newtec).

Familiar with Low Earth Orbit (LEO) satellite technology (e.g., Starlink, OneWeb).

Relevant certifications (GVF, Cisco ICND/CCNA, ITIL Foundation).

Familiarity with monitoring tools (e.g., SolarWinds, Dataminer, Grafana).

Familiar with various computer operating systems, especially Windows and Linux.

Familiar with virtualization technology (e.g., VMWare, KWM, Proxmox, Docker, Container). Knowledge on SD-WAN technology (e.g., Versa. Talari, Cisco SDWAN, Viptela).

Familiarity on troubleshooting multipath connectivity technology (e.g., VSAT, LTE, Microwave link, LEO, Inmarsat, Iridium).

Knowledge on Cyber Security technology.

Familiarity on troubleshooting LAN and Wireless LAN connectivity.

Proficiency in ServiceNow for case/incident management.

Working at Speedcast:

Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.

Top reasons why people love working at Speedcast:

Our global presence - you get to work with clients and colleagues all over the world, in every continent

Talented teammates - your co-workers are the best and brightest in the industry

Industry leadership - be part of the latest advancements shaping the future of communications

Ability to develop skills - work across departments to gain new skills and valuable experience

Choose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.

Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.

Work on diverse projects - every day is different with our customers from a range of industries around the world

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Speedcast does not accept or retain unsolicited résumés or phone calls and/or re

Benefits

Remote work options

Additional Information

NOC Engineer - Level 1 Job Summary: Speedcast's Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client's services. Key Areas of Responsibility: Investigate and troubleshoot Incidents relating to client services. Configuration of client's services and associated equipment. Utilise Speedcast's Incident Management Tool to log and update reported faults from clients. Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly. Utilise monitoring and reporting tools to identify and troubleshoot issues. Assist with ongoing maintenance and upgrade of Speedcast Infrastructure.

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